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Terms & Conditions

We may revise these terms and conditions at any time by amending this page.  Please check this page from time to time to take notice of any changes we made, as they are binding on you.

In these terms and conditions, the following words shall have the following meanings:

“We”, “us” and “the Company” are references to Snag List Pro Ltd a company incorporated in England and Wales with a registration number 12849203 and registered office address at 2 Lakeview Stables, Lower St Clere, Kemsing, Sevenoaks, TN15 6NL
“Contract” means the contract between the Company and the Customer for the supply of Services in accordance with these conditions.
“Customer” means the person, or company placing an Order either on their own as the intended recipient of the report or acting as an agent.
“Deposit” means the sum £50.00.
“Fee” means as specified in the Order less the Deposit.
“Inspection Date” means the allocated date specified by the Customer in the Order.
“Inspection” means the inspection carried out by us in respect of the Property.
“Inspector” means the person from the Company carring out the Inspection on the Property.
“Order” means the description of the Services provided by us to the Customer.
“Payment Date” means as specified in the Order.
“Property” means the address supplied by the Customer in the Order.
“Report” means the report prepared by us in respect of the Property.
“Services” means the services including the Report, supplied by us to the Customer as set out in the Order.
1.2 A reference to writing or written can/will include email.

2. Agreement
2.1. We agree to supply the Report to the Customer subject to these terms; and
2.2 The Customer indicates their acceptance of these terms when placing their Order.

3Customer Obligations
3.1The Customer:
(a) warrants that all the information they have supplied to us during the Order is true, accurate, and complete;
(b) will provide us with full access to the Property on the Inspection Date;
(c) must provide us with truthful information in the Order regarding the Property, the Customer will be obliged to pay the correct fee according to the size of the Property; and
(d) co-operate with us in all matters relating to our Services.
3.2 If we are prevented from or delayed during carrying out our Services by any act or omission by the Customer or failure by the Customer to perform the Customer’s obligations contained in clause 3.1:
(a) we shall not be liable for any costs or losses sustained by the Customer as a result of a breach of the Customer’s obligations,
(b) the Customer shall reimburse us on demand for any costs or losses reasonably sustained or incurred by us arising directly or indirectly from a breach of the Customer’s obligations.
3.3 The pricing of the service is based on the number of bedrooms. Therefore any habitable rooms located above the ground floor regardless of size or name (e.g. cinema room, study, nursery, etc) according to the plans are to be classed as bedrooms. This is with the exception of a single living area being on the 1st floor, also bathrooms / en-suites are not habitable rooms so are excluded from this clause. The Customer agrees for us to amend the booking should the information be inaccurate (unless otherwise agreed by us).
3.4 The Customer understands that photographs and other media will be taken of their property. These will form part of the Report that will be produced.  Photographs and other media that are taken can be used by the Company to promote their website and any other social media platforms used to promote the Company.
Should we use photos on our website or social media platforms we will not disclose your name, address or release any of your personal details or effects.
3.5 COVID – 19 Where possible only the Inspector is to be in the Property during the Inspection, if this is not possible the Inspector is to be left alone on each floor.
No personal or physical contact is permitted, (handshaking, elbow bumps etc).
If the customer or any of your close contacts are displaying COVID symptoms PLEASE DO NOT ATTEND THE PROPERTY.
No other trades or companies in the Property during the Inspection.


The Company uses their best abilities to help ensure we pick up every defect in your Property. This, however, may not always be possible. This may be due to; accessibility, visibility (in or out of your house), human error or any similar reason. The Company takes no responsibility for any defect/issues missed or miss represented.
We will produce the Report with reasonable care and skill and it is provided to the Customer on the basis that they acknowledge and agree to the following:
4.1 The information in the Report is based on a visual inspection only of the exposed and accessible main parts of the structure e.g. walls, roof, foundations etc. to determine the structural condition and general state of the Property. During the Inspection no opening up or moving of furniture or personal belongings will be carried out.
4.2 The information in the Report reflects that available to us on the date the Report was produced we are unable to report on any additional issues which arise after the Inspection Date.
4.3 The information contained in a Report can change on a regular basis and we cannot be responsible to the Customer for any change in information after the date upon which the Report was produced or for any inaccuracies or omissions.
4.4 The Report is produced only on the Property supplied in the Order.
4.5 The Customer agrees to keep the Report confidential disclosing its contents only to the Customer’s professional advisors, site managers and tradesmen.
4.6 We endeavour to arrive at the Property to carry out the Services promptly at the pre-arranged time on the Inspection Date unless we inform the Customer otherwise.
4.7 The Company is not Gas Safe, NICEIC nor Part P compliant because the checks carried out on the heating/ventilation/electrical system are basic and do not include (for example) the removal of socket/fuse board fronts for internal inspection; the customer accepts that in no way are we to be held accountable for the type of checks a certified or structural engineer would have carried out. Electrical, Gas, and ventilation system certification should have been handed over to you during your developer’s property handover and can normally be found in your developers supplied homeowners handbook.
4.8 The Customer furthermore understands that the service is not a fire or structural survey and we cannot be responsible to the Customer for any inaccuracies or omissions.

5.Price and Payment

5.1 The Deposit payment acts as a method of securing your booking. This deposit is in no way refundable and is used to allow administration and the reservation of the inspection. If however more than 2 weeks notice is given for an inspection cancellation then the deposit payment can be refunded.

5.2 The Deposit shall be taken on the date of the Order unless on the rare event the Order is within 48 hours of the arranged Inspection. Making the full amount due on completion of the Inspection prior to handover of the report.

5.3 The Fee will be invoiced on the completion of the Inspection. Once payment has been made (and your report is written up) your full report will be emailed to you or made available to download from our website.

5.4 Any special prices for re-inspection will be honoured for 18 months after your original inspection.

5.5 If the Inspector is unable to gain access to the property on the day of the inspection then a charge of not more than 50% of the total cost will be payable to the Company.

6.Third Party Rights
6.1 Unless it expressly states otherwise, this contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the contract.
6.2 The rights of the parties to rescind or vary the contract are not subject to the consent of any other person.

If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.

8.Data Protection
8.1 The Company shall process any personal data (defined in the Data Protection Act 1998) only in accordance with the Customer’s instructions from time to time and shall not process the personal data for any purposes other than those expressly authorised by the Customer.
8.2 Each party warrants to the other that it will process the personal data in compliance with all applicable laws, enactments, regulations, orders, standards and other similar instruments.
8.3 The Company warrants that it will take reasonable measures against the unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data to ensure a level of security appropriate to the harm that might result from such unauthorised or unlawful processing or accidental loss, destruction or damage.
8.4 The Company may authorise a third party to process the personal data provided that the third party’s contract is on substantially similar terms as those set out in the Contract and it terminates automatically on termination of the Contract for any reason.
8.5 The Customer and Company acknowledge that for the purposes of the Data Protection Act 1998, the Customer is the data controller and the Company is the data processor in respect of any personal data.

9.Limit Liability
9.1 Nothing in these conditions shall limit or exclude our liability for:
(a) Death or personal injury caused by its negligence or the negligence of employees, agents or subcontractors;
(b) Fraud or fraudulent misrepresentation;
(c) Breach of the terms implied by section 12 of the Sale of Goods Act 1979;
(d) Any matter in respect of which it would be unlawful for us to exclude or restrict liability.
9.2 Subject to clause 11.1 we shall under no circumstances whatsoever be liable to the Customer whether in contract, tort (including negligence), breach of statutory duty or otherwise for any loss of profit, or any indirect or consequential loss arising under or in connection with this contract.

If the Customer has a query or complaint regarding the Inspection or Report they should raise it in writing to and if appropriate ask for any complaint to be considered under our formal internal complaints procedure.

11.1 Without affecting any other right or remedy available to it either party may terminate the Contract by giving the other party written notice to the other party if:
(a) the other party commits a material breach of any term of the contract and fails to remedy that breach within 7 days of that party being notified in writing to do so;
(b) the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors, being wound up, having a receiver appointed to any of its assets or ceasing to carry on business.
11.2 Without affecting any other right or remedy we may terminate or suspend the supply of the Services under the Contract with immediate effect giving written notice to the Customer if the Customer fails to pay any amount due under the contract on the Payment Date.
11.3 On termination of the Contract the Customer shall immediately pay to us all outstanding sums due.
11.4 Termination of the Contract shall not affect any rights, remedies, obligation or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of the termination.
11.5 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after the termination of the contract shall remain in full force and effect.

12.Governing Law
The Contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual dispute or claims) arising out of or in connection with the contract or its subject matter or formation.

This page was last reviewed and updated on 1st March 2021.


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